Question 1

Why isn&#x27;t there a dial tone when I want to make a call?

Accepted Answer

You may have a cordless handset that’s been left turned on. Make sure all of your home phones are turned off, then try again.

Question 2

How do I transfer a call from my home phone?

Accepted Answer

To transfer a caller to another person, press the “Flash/Talk” button, dial the number where the call is being transferred, then hang up.

Question 3

How can I keep my business from being flagged as spam?

Accepted Answer

Provide a real, dial-able number with every call you make – ones that will prevent them from being flagged for robocalling. They include:

Don’t use one main calling number for multiple uses – use unique extensions for each type of call you make to customers
Provide a real, dialable number with every call you make – calling from a “party line” that is not valid or assigned to your business can result in being flagged as spam
Create a Caller ID profile – make sure your outbound calls show up as coming from the name of your business in the recipient’s caller ID.
Comply with “Do Not Call” lists – vet your call lists against national DNC and TCPA requirements to ensure you’re not making unwanted calls that will be flagged as spam.

Question 4

Will my phone number change with the new 729 area code?

Accepted Answer

No, your phone number, including your current area code will not be affected. The new 729 area code will only apply to new phone numbers.

Question 5

How do I set up and access my voicemail?

Accepted Answer

Press *98 and follow the prompts.Press *98 and follow the prompts. You can also access your voicemail when not at home by dialing 423-648-MAIL (423-648-6245), then follow the prompts to enter your home phone number and voicemail PIN.

Question 6

What types of phones may be used with Fi Phone?

Accepted Answer

Any type of landline corded or cordless phone can be used with Fi Phone service.

Question 7

How long can a voicemail message be?

Accepted Answer

Each message can be up to three minutes long.

Question 8

What features are included with Fi Phone service?

Accepted Answer

Fi Phone includes many popular features including voicemail, call forwarding, call blocking, call waiting, spam stop, speed dialing, three way calling, call transferring and more. And, affordable domestic and international calling plans are also available.

Question 9

Can I forward a voicemail to another mailbox?

Accepted Answer

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the CommPortal.

Question 10

What does EPB charge for installation?

Accepted Answer

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

Question 11

Can I connect an alarm system with Fi Phone?

Accepted Answer

Yes you can!

Question 12

How do I use Call Waiting?

Accepted Answer

To answer an incoming call while on a call, press the “Flash/Talk” button. To temporarily deactivate call waiting for a single call, dial *70 before dialing the number. To turn off call waiting during an active call, dial *70 then press “Flash/Talk.”

Question 13

How do I use Speed Dialing?

Accepted Answer

Store up to 30 numbers in Speed Dial. Dial *75, assign a speed dial number (any number between 20-49), then dial the number you would like to store, including the area code. To call a speed dial number, press the assigned speed dial number and then press #.

Question 14

How do I use Call Forwarding?

Accepted Answer

To send calls to a mobile phone or other number, dial *72, enter the forwarding phone number and press # to activate. To deactivate, dial *73# from your home phone.

Question 15

How do I use Three Way Calling?

Accepted Answer

Bring a third caller into an existing call by pressing “Flash/Talk” (placing the first caller on hold), wait for a dial tone and dial then third caller’s number, then press “Flash/Talk” again for all parties to join the conversation.

Question 16

Can I add long distance to my home phone?

Accepted Answer

Yes. Call long distance at just 6¢ per minute. Get the basic plan for just $22.99 per month plus tax. Get 120 minutes of long distance calling at just $29.00 per month plus tax. Or, get unlimited long distance calling at just $39.99 per month plus tax. If you would like to add long distance service, call us anytime day or night at 423-648-1372.

Question 17

What can I do if my phone number is accidently flagged as spam?

Accepted Answer

You can submit a request to have your personal or business number reinstated as a legitimate phone number that is not being used for spam calls. Submit a request at https://freecallerregistry.com/fcr/ and it will automatically be forwarded to three different reporting agencies (TNS, Hiya, and First Orion) that will take care of this for you.

Question 18

Why is there a new 729 area code?

Accepted Answer

Because of increased population in the region represented by the 423 area code, a secondary are code is being introduced. To accommodate growth, new local phone lines may be given a 729 area code.

Question 19

What is an area code overlay?

Accepted Answer

An overlay is an addition of another area code to a region based on its population. Since our area has received a surge of growth, The Tennessee Public Utility Commission is adding a second area code for new phone lines only.

Question 20

Who will have to dial 10-digit phone numbers?

Accepted Answer

Everyone making calls in the local area will be required to dial 10 digits for all calls, including local calls starting in August of 2025. However, if you already have a phone line using a 423 area code, your number will not change. Only new phone lines established after March 5, 2025, may have a 729 area code.

Question 21

Does 10-digit phone dialing only affect Chattanooga?

Accepted Answer

This change is being implemented for the entire 423 are code region, including other East Tennessee communities like Bristol, Johnson City and Kingsport.

Question 22

Will 10-digit dialing affect devices programmed to use 7-digit dialing?

Accepted Answer

Yes, any systems in place programmed to use 7-digit dialing will need to be updated to use 10-digit dialing starting in August of 2025. This could include security systems/gates, fire systems, medical monitoring devices, fax machines, call forwarding settings, ankle monitors and more. Phone numbers that have been saved in landline phone equipment and mobile phones will also need to be updated to include 10 digits.

Question 23

How can I prepare for 10-digit phone dialing?

Accepted Answer

If you do not already do so, get in the habit of dialing 10 digits for all calls before August 5, 2025. You should also be sure that your phone number includes the area code anywhere you have given your contact information, including doctor’s offices. You should also be sure any items such as business cards, stationery, pet tags, etc. include the area code on your phone number. In addition, be sure that any equipment or software is updated to accommodate 10-digit dialing.

Question 24

Does 10-digit dialing affect how I will make a phone call?

Accepted Answer

Yes. Starting August 5, 2025, you must always use the area code plus the number when making local calls, even if the person you are calling has the same area code as you.

Question 25

If I have a 423 area code, will calling a 729 area code still be considered a local call?

Accepted Answer

Yes. Calls between 423 numbers and 729 numbers are still local calls despite having different area codes.

Question 26

Will the new 729 area code or 10-digit phone dialing affect my phone bill?

Accepted Answer

No, the price of a call, coverage area or other rates will not change due to area code.

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